Personal Contact Information
bqala.com may collect the following information from users of our website and mobile application: first name, last name, street address, area and city, phone and contact numbers, and e-mail address to deliver their orders. In addition, bqala.com may collect information regarding past orders and favorite products to provide the best service.
Your Email Address
we require you to supply us with your email address, or other information needed to contact you online and over the phone. We use your e-mail address and other contact information you provide us with to confirm your order and to communicate with you in case of an order problem, so one cannot place an order without an e-mail address. This information may be disclosed to our staff and to third parties involved in the delivery of your order or the analysis and support of your use of the website. We do not sell and will not divulge your personal contact information to third parties other than as specified in this Privacy Policy without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).
Credit Cards and Payment Information
When you place an order through the website or mobile application, you are required to select a method of payment. bqala.com is not interested in your debit/credit card information nor do store any of your debit/credit information, since orders could be paid at the door directly through methods of payment such as cash or credit card. Online debit/ credit card payment is also an option of payment. For transactions with online debit/credit cards, we transmit your entire card information to the appropriate debit/credit card company in an encrypted format with globally accepted rules and applications during order processing. Upon your choice, we keep a part of your card information in an encrypted format, taking precaution to maintain physical, electronic and procedural safeguards over your credit card information.
Order Placement Information
Personal information required during the order process includes name, address, phone number, email address and other similar information used to identify you and complete an order. Your personal information will be used to notify you of your order status. It is treated as confidential, and will not be disclosed to outside parties, unless compelled by applicable legislation. We only send marketing emails to those people who have specifically requested to receive this information.
Marketing
We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize our services, content and advertising. If you do not want to receive marketing communications from us via e-mail simply communicate your preference to us via e-mail or call us on 600505555.
Security
We use reasonable organizational, technical and administrative measures to protect PII under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Please do not send us sensitive information through email. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting us in accordance with the "Contacting Us" section below (note that if you choose to notify us via physical mail, this will delay the time it takes for us to respond to the problem).
Contact Us
For questions or concerns relating to our privacy policy, we can be contacted by email at customercare@bqala.com or by calling our call center at 600505555.
Calls to and from bqala.com may be recorded for quality and training purposes.
