Our Services
The Platform allows its Users to order their grocery products in the United Arab Emirates at the best prices with free delivery service and 10% unlimited discount on all grocery products for any order above 100 AED.
Order Cancellation
If the Customer is eligible for a refund for a cancelled order subject to the provisions of this T&Cs, the order value paid by the customer will be refunded. The refund will be made only to the original payment method used for making the order.
It can take anywhere from 7 - 14 business days (or even up to 30 days for overseas banks) for your refund to be processed and reflected in your bank account, in consideration of the time and procedures required from bqala.com and/ or the Credit Card Company and/ or the Bank.
For non-food vertical orders, any cancellation, return, or refund of items or orders shall be in accordance with the consumer protection laws and regulations applicable in the UAE. For the avoidance of doubt non-food vertical orders means any order from a shop under groceries, flowers, electronics, health & beauty.
Delivery Time
Bqala.com shall deliver your Order to the delivery address provided by you. An estimated delivery time will be provided on the platform. However, delivery times shall vary depending on factors that are not controllable (e.g. order quantity, distance, time of day (peak periods), weather conditions, traffic conditions, etc.). You acknowledge that the delivery time we provide is only an estimate and Orders may arrive earlier or later. To ensure that you do not miss a delivery of an Order, you should ensure that either you or someone is at the delivery location to receive the Order once an Order is placed.
Wrong Order, Missing Order, Defective Items
Upon receipt of your Order, if you discover that there are issues with your Order (e.g. wrong order, defective order, or missing items) please contact customer support via hot line number 600505555 immediately. In some cases, bqala.com may request for photographic proof and/or additional information to properly investigate the issue with your Order. If we determine that the Order and/or goods you received are not of satisfactory condition or quality, we will compensate you for your Order or parts of your Order.
Late Delivery
If your Order is significantly delayed from the estimated delivery time, please contact customer support via hot line number 600505555 immediately. In some cases, bqala.com may request for additional information to properly investigate the issue with your Order. If we determine that the Order and/or goods you received is significantly delayed we will compensate you for your Order.
Your Responsibilities
During the use of the services of the Platform, the User accepts and undertakes:
The information provided to us is correct. The User is the only party responsible for any losses which may arise from any misinformation or inadequate information.
All users who are minors in the jurisdiction in which they reside must have the permission of, and be directly supervised by, their parent or guardian to use the Platform. If you are a minor, you must have your parent or guardian read and agree to this Agreement prior to you using the Platform. Credit or Debit cards used in placing orders through the online payment gateway on the Platform must belong to the user. Otherwise, the user must obtain the legal permission from the card owner to perform the transaction.
Refund Policy
Bqala.com takes customers satisfaction very seriously. In the case of problems with your goods and services order, please contact us through our call center number 600505555 and we will assist you, in accordance with the provisions stipulated under Order Cancellation of this T&Cs.
For non-food vertical orders, any cancellation, return, or refund of items or orders shall be in accordance with the consumer protection laws and regulations applicable in the UAE. For the avoidance of doubt non-food vertical orders means any order from a shop under groceries, flowers, electronics, health & beauty.
Price and Payment
When you make an order, you agree to all amounts and the final total amount which is displayed to you.
Payment Methods
When using your Account as payment instrument you may choose from different payment methods as available and indicated on the Platform.
Bqala.com reserves the right to offer additional payment methods and/or remove existing payment methods at any time at its sole discretion. If you choose to pay using an online payment method, the payment shall be processed by our third-party payment service provider(s). With your consent, your credit card / payment information will be stored with our third-party payment service provider(s) for future Orders. Bqala.com does not store your credit card or payment information.
You must ensure that you have sufficient funds on your credit and debit card to fulfill payment of an Order. Insofar as required, bqala.com takes responsibility for payments made on our Platform including refunds, chargebacks, cancellations and dispute resolution, provided if reasonable and justifiable and in accordance with these Terms.
At the time of checkout, please read the applicable payment terms linked and disclaimers carefully before using any payment method.
Governing law & Competent
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Disputes arising in connection with these Platform Terms shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.
Contact Us
For customer support please call us on 600505555
